Operational Management and Support
Paragon Hospitality Consultants are fully aware that operating within the hospitality industry over the last 15 years has seen a growth in revenue and yet a substantial decrease in overall profitability.
The hospitality sector has seen margins eroded with the introduction of Minimum/Living Wage, an increase in utility prices and the rise in food and liquor costs not to mention a diminishing labour market.
PHC will work alongside the current management team or operate as the interim management solution, on a tailor-made plan to address depleting margins with a fresh, unbiased hands-on approach to minimize or negate the effects of the negative market forces. Performance, profitability, and stability are key and aligned, to the goals and targets set out by you the stakeholder.
It is about building a long-term working relationship with our clients and building a sustainable model fit for purpose and adding value to the business. On occasions, an associate or partner will assist in specialist fields to maximise the opportunities.
Independent Business Review
Paragon Hospitality Consultants can produce a bespoke independent end to end business review tailored specifically to your needs.
Consider it a health check for your business.
More often than not, you will be working “in” your business and not “on” your business. With little time to review, benchmark and consider industry best practice. Today’s market place is a tough, especially in hospitality. The independent business review will identify what can be done to improve the overall performance and offer strategic advice and solutions. With wide and varied experience in a number of properties, individual standalone to international hotel brands from resort to city centre, we are uniquely positioned to subjectively without emotions being attached, enable optimization of performance.
Project Management & Coordination
Paragon Hospitality Consultants can manage all your project management requirements.
A wealth of experience gained over 25 years within the hospitality industry.
We can manage your project for you, be it an ongoing improvement plan born out of the Capex plan or a full refurbishment and rebranding, let PHC assist and deliver your project on time and within the agreed budget. We also assist in snagging, a smooth handover and all the matters around a go-live date.
It is not only the hard elements to a physical refurbishment and improvement plan to be considered, there are the softer elements with new operational standards, training and customer-centric essentials all to be deliberated.
Sales and Marketing
Paragon Hospitality Consultants can assist with all your marketing and sales activity.
Whether you need a short-term fix, assistance with a new business marketing support or longer term retained marketing support, PHC has the team to provide you with effective support.
Services could include:
- Creation of a Marketing and Sales Strategy
- Financial & marketing review meetings
- Assistance with segmentation planning
- Key business support/strategies for weddings/conferencing/Spa/Leisure/Golf/Local Marketing
- Seasonal Campaigns
- Market Research
- Social media and digital support
- Web and graphic design
- Analytics or optimisation campaigns
- Hands-on marketing team to deliver your marketing and sales function
- Marketing recruitment support
Interim and Relief Management
Paragon Hospitality Consultants can provide Interim and Relief Management Services.
PHC specialises in providing management support of the highest caliber to new and existing business owners who require assistance in periods of transition or change management. Thus, allowing the opportunity to maintain equilibrium, making time for you, the owner, to work “on” the business and not “in” the business. PHC is ideally placed to support the current management teams ensuring business momentum and implementing the required and agreed business strategy maximising ROI.
You may need additional management resource to support a specific project, requiring expertise or insight, or to bridge a gap between permanent appointments, PHC can bring a fresh perspective with verve to the widest range of hospitality projects.
Food and Beverage
Paragon Hospitality Consultants can support in driving food and beverage gross profit.
Increasing costs and competition, margins have never been under so much pressure. To succeed you must be ahead, PHC is here to give you a helping hand.
Food and beverage, be it a standalone restaurant, coffee shop or a food and beverage operation within a hotel or resort it is not just an amenity, rather an essential and integral part of the guest experience and the business. If executed well with the right concept and quality, is a primary and fundamental revenue stream and if managed correctly a substantial profit generator.
PHC will carry out a tip to toe review, there are so many ways to improve gross profit, from the initial concept, to reviewing productivity norms, sales strategy, and pricing, to name a few. We will use all our expertise and knowledge to assist in delivering the most commercially savvy approach. From individual independent hotels to developing concepts and leading food and beverage company steering groups, PHC can maximise on the opportunities presented.
Non-executive director (NED)
Paragon Hospitality Consultants can support in the role of a non-executive directorship.
NED role is to supply a creative contribution to the board by providing independent oversight, a constructive challenge, strategic guidance, and offer specialist advice.
The advantage of adding additional experience and strength to your management team. A trusted counsel with a different perspective on matters of concern as “an outsider” and support the philosophy and goals of the company.
Paragon Hospitality Consultants has extensive knowledge and experience in developing, implementing and monitoring hotel accommodation service projects.
From the initial concept to full implementation with SOP manuals, PHC will fully evaluate, propose and agree on a strategy to ensure the maximisation of product and resource within accommodation services, inline with the long-term business goals.
PHC has developed service standard, methods of work and room amenities for varying room types and hotels. From the choice of linen and thread count, towelling and weight, individual bedroom or group amenities to training and development of the management and team. Be this for a hotel group or individual property PHC can deliver the required outcome and minimise costs within the business.
Spa and Leisure Club
Paragon Hospitality Consultants can support the development of your Spa and Leisure Club.
We will carry out a tip to toe review covering all aspects of the business
- Financial performance
- Sales & Marketing activity
- Member and Spa journey
- Membership activity
- Customer Service
- Product and procurement
- Standard Operating procedures
Once an action plan has been devised and in place, the key is to carry out monthly reviews ensuring the plan and team are on track
Key performance indicators
- Increased membership sales
- Improved membership retention
- Increased total sales
- Reduction in the ‘cost of sale’