PARAGON
Welcome to Paragon Hospitality Consultants (PHC). A bespoke hospitality consultancy with a wealth of experience both in the UK and internationally.
From operational support, interim staffing, business audits, marketing and sales or service reviews, Paragon Hospitality Consultants has 25 years of management expertise to quickly assess your needs and provide cost-effective solutions.
Whatever your requirements, PHC can provide hands-on support from CEO Mark Platt and his team of dedicated associates.
Paragon: a model or pattern of excellence
OUR SERVICES
Operational Management & Support
Working alongside the current management team or operating as the interim management solution, on a tailor-made plan, we address depleting margins with a fresh, unbiased, hands-on approach to minimize the effects of the negative market forces.
Independent
Business Review
Business Review
More often than not you will be working “in” your business and not “on” your business. The independent business review will identify what can be done to improve the overall performance and offer strategic advice and solutions.
Project Management
& Coordination
& Coordination
We can manage your project for you, be it on an ongoing improvement proposal/scheme born out of the Capex plan or a full refurbishment and rebranding. Let PHC assist and deliver your project on time and within the agreed budget.
Sales and
Marketing
Marketing
Whether its reviewing current marketing operations or creating a brand new sales and marketing strategy, PHC can make your property visible to the right people in the right places and turn interest into sales.
Interim and Relief Management
We provide Interim and Relief Management services of the highest quality and reliability. PHC specialises in providing management support for new owners or to undertake change management within an existing business.
Food and
Beverage
Beverage
PHC can provide assistance with reviewing your current F&B operations; everything from bar and kitchen operation reviews, menu planning and costings; to food safety and hygiene, financial planning and security.
Non-Executive
Director (NED)
Director (NED)
NED role is to supply a creative contribution to the board by providing independent oversight, a constructive challenge and strategic guidance. We offer specialist advice, which will add additional experience and strength to your management team.
Accommodation Services
PHC are highly experienced in developing, implementing and monitoring hotel accommodation service projects. We establish methods of work, develop room amenities and ensure training of the management and team.
Spa and
Leisure Club
Leisure Club
Carrying out a conclusive review of all aspects of your business, from financial performance to customer service, we will prepare an action plan and subsequent monthly follow-up reviews.
OUR APPROACH
Our focus is on delivering individual solutions tailored precisely to your business’ unique needs.
With the aim to maximize profitability, reputation, enhance customer service and the growing value of your business; we will provide a bespoke review and create a strategic plan with clear and transparent actions for your business.
We value open and honest communication to help nurture and build a partnership that will provide reliable and simple solutions for your business. With any challenges you may face, adopt a practical approach to move your business forward with a company that you can trust.
Paragon Hospitality Consultants is your number one choice
We offer a practical, hands-on consultancy service which is bespoke, comprehensive and offers solutions aligned to the short/long term goals of your business.
You will be building a partnership with a company that has a hands-on approach, will move your business forward and a company that values you as a client. We deliver solutions and results which are constantly evaluated with the aim of optimising the profitability of your business, asset and ROI.
The Team at Paragon Hospitality Consultants
Mark Platt, founder of Paragon Hospitality Consultants is an award-winning hospitality professional with over 25 years’ experience in the hospitality industry.
The team at Paragon Hospitality Consultants have extensive experience within the UK and international hospitality arena encompassing new builds, rebranding, positioning or preparation for sale.
TESTIMONIALS
"I had the pleasure of working with Mark Platt and Paragon Hospitality Consultants on 2 occasions. Firstly, as Consultant GM at The Feversham Arms and Black Swan Hotels in Helmsley, and then again at the Delta by Marriot in Milton Keynes, the first Delta in the UK, as Consulting Hotel Director.
On both occasions Mark was positioned to successfully oversee periods of intensive change at the hotels.
In Milton Keynes in particular, Mark oversaw the transition from Hilton to a Marriot brand, he built a strong new team at the hotel, directed the critical path to successfully rebrand and oversaw major refurbishment works whilst keeping the guests coming through the doors. No mean feat!"
Kate Bentley - Director
Vroom Revenue Management
"Mark was a great supporter and Director of the Leeds Hotels and Venues Association. He was encouraging of all agencies within the city working collaboratively to promote Leeds and worked tirelessly to this end. He managed many projects on behalf of LHVA and represented the association at many events, including the Leeds in Milan trade visit. His professional approach and knowledge of hospitality is second to none. I would highly recommend him for any NED positions."
Deborah Hindley, Director of LHVA
PHC HAVE WORKED WITH...
CONTACT US
If you’d like to discuss how Paragon Hospitality Consultants can deliver smart solutions to enhance the performance of your business, send us a message, we’d love to talk.